Return & Refunds

Returns & Refund Policy for AH Wholesale

Effective Date: [07/22/25]

At AH Wholesale, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

1. Return Eligibility

We accept returns under the following conditions:

Items must be returned within 14 days of delivery.
Products must be unused, in their original packaging, and in resellable condition.
Proof of purchase (e.g., order confirmation or invoice) must be provided.

Note: Some items may be non-returnable due to hygiene, perishability, or customization. See section 4 below.

2. How to Initiate a Return

To start a return, please email support@ahwholesale.com with:

Your order number
The item(s) you wish to return
The reason for the return

Once approved, we will provide return instructions and a return shipping address.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
We recommend using a trackable shipping method to ensure safe delivery.

4. Non-Returnable Items

The following items are not eligible for return or refund:

Clearance or final sale items
Opened or used products
Custom or personalized orders
Perishable goods or hygiene-related items (if applicable)

If you’re unsure whether an item is returnable, please contact us prior to purchase.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable, unless the return is due to our error.